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Notebook

SHIPPING Policy

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed after 4 PM will be processed on the next business day.

  • You will receive a confirmation email/SMS with your order and tracking details once dispatched.

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2. Shipping Timelines

  • Standard Delivery: 3–7 business days (depending on your location).

  • Remote Areas: May take 7–10 business days.

  • Delivery timelines may vary due to unforeseen logistics or weather conditions.

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3. Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout before payment.

  • We may offer free shipping during special promotions or above a certain order value.

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4. Address Accuracy

Customers are responsible for providing the correct delivery address. YunayLife will not be held liable for failed deliveries due to incorrect or incomplete addresses.

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5. Order Tracking

Once shipped, you can track your order using the tracking link shared via email or SMS.

REFUND Policy

1. Eligibility for Returns

  • Returns or exchanges are accepted only at the time of delivery if the product is defective, damaged, or incorrect.

  • Customers must check the product at the doorstep before accepting delivery.

  • Once accepted in good condition, no returns or refunds will be processed later.

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2. Non-Returnable Items

  • Used, washed, or altered items cannot be returned.

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3. Refund Process

  • If a refund is approved (due to a damaged or incorrect product), it will be processed within 5–7 business days after verification.

  • Refunds are issued via the original payment method.

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4. Cancellations

  • Orders can be cancelled only before dispatch by contacting customer support.

  • Once shipped, orders cannot be cancelled or modified.

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5. Contact for Returns

For return or refund assistance, reach out to:
support@yunaylife.com

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