SHIPPING Policy
Effective Date: May 2026
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At YUNAYLIFE, we are committed to delivering your orders in a timely, secure, and seamless manner. Please review our shipping policy below for details regarding order processing, delivery timelines, and shipping procedures.
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ORDER PROCESSING
• Orders are typically processed within 1–2 business days after successful payment confirmation.
• Orders placed after 4:00 PM IST may be processed on the following business day.
• Once your order is shipped, you will receive a confirmation email and/or SMS containing your order and tracking details.
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SHIPPING & DELIVERY TIMELINES
• Standard delivery timelines are approximately 2–3 business days depending on the delivery location.
• Deliveries to remote or non-serviceable areas may take approximately 4–5 business days.
• Delivery timelines are estimates and may occasionally be affected by external factors such as weather conditions, public holidays, courier delays, or unforeseen logistical issues.
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SHIPPING PARTNERS
To ensure reliable and efficient delivery, YUNAYLIFE works with trusted shipping and logistics partners, including Shiprocket, Delhivery and associated courier service providers.
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SHIPPING CHARGES
• Applicable shipping charges, if any, will be displayed at checkout before payment confirmation.
• YUNAYLIFE may offer free shipping on selected orders, promotional campaigns, or above specified order values.
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ADDRESS ACCURACY
Customers are responsible for providing complete and accurate shipping information at the time of placing an order.
YUNAYLIFE will not be held responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate address details provided by the customer.
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ORDER TRACKING
Once your order is dispatched, tracking details will be shared via email and/or SMS. Customers can use the provided tracking link to monitor shipment status and delivery progress in real time.
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DELIVERY ISSUES
If you experience any issues related to your shipment or delivery, please contact our support team within a reasonable timeframe so we can assist you promptly.
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CONTACT US
For shipping-related queries or assistance, please contact:
YUNAY LIFESTYLE PVT. LTD.
Email: support@yunaylife.com
REFUND Policy
Effective Date: May 2026
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At YUNAYLIFE, we are committed to delivering quality products and a seamless shopping experience. Please read our Refund & Return Policy carefully before placing an order.
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ELIGIBILITY FOR RETURNS & EXCHANGES
• Returns or exchanges are accepted only if the product received is damaged, defective, or incorrect at the time of delivery.
• Customers are requested to inspect the package and product carefully at the time of delivery before accepting the order.
• Once a product is accepted in good condition, it will be considered successfully delivered and no return, exchange, or refund request will be accepted thereafter.
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NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
• Products that have been used, washed, worn, or altered
• Products without original tags or packaging
• Products damaged due to customer handling after delivery
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REFUND PROCESS
• If a refund request is approved after verification, the refund will be processed within approximately 5–7 business days.
• Refunds will be issued through the original payment method used during purchase.
• Processing timelines may vary depending on the payment provider or banking institution.
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ORDER CANCELLATIONS
• Orders can only be cancelled before dispatch by contacting our customer support team.
• Once an order has been shipped, it cannot be cancelled, modified, or changed.
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IMPORTANT NOTE
YUNAYLIFE reserves the right to deny any return or refund request that does not meet the conditions outlined in this policy.
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CONTACT US
For any return, refund, or cancellation-related assistance, please contact:
YUNAY LIFESTYLE PVT. LTD.
Email: support@yunaylife.com